Encryption
Connections and uploaded files are protected in transit with TLS. Data on our primary infrastructure is protected with AES-256 encryption at rest.
Trust Center
Clear answers for the information families trust us to protect.
This center brings together BestFarewell's public security, privacy, and legal resources so families and professional partners can understand how the platform operates.
SOC 2 Type II readiness underway
How protection works
Security controls explained without the fine print.
BestFarewell combines encryption, scoped access, and privacy-first data practices across KinWell, Mantle, and Harbor.
Scoped access
For normal signed-in access, role-based permissions and database row-level security evaluate account, family, and organization relationships at the data boundary.
AI data practices
We do not use customer content to train our own models. When you choose an AI-powered feature, the content needed for that request may be processed by a disclosed service provider.
Public resources
Policies and practices, all in one place.
Use these resources for family questions, vendor review, or a closer look at the commitments that shape the platform.
Security overview
Encryption, access controls, account protection, vulnerability reporting, and our current SOC 2 readiness program.
Read morePrivacy Policy
What we collect, why we use it, how information is shared, retention periods, and the choices available to you.
Read moreTerms of Service
The terms that govern accounts, subscriptions, content, AI-assisted features, acceptable use, and business users.
Read moreChangelog
Curated, customer-relevant updates to our public trust, privacy, security, and transparency resources.
Read moreCommunity Guidelines
The privacy, safety, and conduct expectations that apply in the private KinWell Circle community.
Read moreLegal disclaimers
Important limitations for professional advice, AI-generated content, community participation, and service availability.
Read moreProgram status
SOC 2 readiness
Readiness work is underway as we prepare for a SOC 2 Type II examination. No examination report has been issued, and we do not describe BestFarewell as SOC 2 certified.
Good-faith research
Security reporting
Security researchers can report suspected vulnerabilities to our security team. The Security page explains the information to include and our good-faith research expectations.